Essential info

When will my order ship?

We ship in curated batches, twice a month. You’ll receive a confirmation email with tracking details once your order is dispatched. If you need it urgently, feel free to contact us—we’ll do our best to accommodate.

Are all pieces exactly the same?

Each piece is made using a mix of precision processes and hand-finishing. The carb and bowl holes are poked by hand, which means their shape and edges may vary slightly from piece to piece. The logo on the base is laser-engraved, and since some glass is sand-colored or coated, you may notice slight differences in texture or tone where the laser interacts with the surface. These variations are a natural result of the materials and methods we use—and part of what makes each piece unique.

Will this color or model be restocked?

All pieces are limited edition and available until sold out. We release new finishes and colorways in small drops—subscribe to our newsletter or follow us on Instagram to stay updated.

Do you accept returns or exchanges?

Due to the nature of our pieces, all sales are final. If your item arrives damaged, please contact us within 48 hours of delivery with photos—we'll make it right.

Will I have to pay customs or import taxes?

We ship from Barcelona, Spain. Orders within the European Union are not subject to customs duties or import taxes. For orders outside the EU, local customs or import fees may apply depending on your country’s regulations. These charges are not included in the purchase price and are the buyer’s responsibility.

Need help?

You can reach us anytime at hola@ingenualibertina.com. We will get back to you in 1–2 business days.